FAQ
What makes our eco-braiding hair special?
It's HypoAllergenic
Our hair is made from safer man-made materials that are free from common skin irritants found in other braiding hair. Comfortable
It's PVC-free
Our hair contains no PVC which is a known human carcinogen whose building blocks and bi-products like chloride, dioxin and phthalates include potentially harmful endocrine disruptors. Safe
It's AntiMicrobial
Our hair is made of materials that are hydrophobic; this means the hair repels water and has a low moisture absorption rate. Less moisture results in fewer microorganisms like bacteria, viruses, fungi, and parasites. Additionally, our hair’s anti-microbial properties mean less irritation, less mustiness and less itching. Fresh & Clean
It's EcoConscious
Our hair is better for the environment because it has fewer harmful additives than PVC-based hair, posing less risk of toxic contamination when disposed of. Our hair can be recovered and recycled into new products through our Recycle Your Hair program, reducing waste and conserving resources more effectively. EcoConscious
It's Accessible
As we constantly seek to improve offerings for our customers, we strive to maintain pricing that is affordable to more people, enabling increased access to our offerings. Affordable
What does 'eco-braiding hair' mean?
Our hair isn’t just made to look good—it’s made to do good. New Village Braid’s eco-braiding hair is hypoallergenic, PVC-free, antimicrobial, eco-conscious, and kind to your pockets.
It’s safer for your scalp and gentler on the planet, without compromising quality or style.
Reducing the toxins we consume must be a priority. But we get it—cleaner beauty takes time. That’s why we start with:
- Awareness
- A Desire to Do Better
- Small, Intentional Steps Foward
Because this is more than hair—this is where better braiding begins.
Can I dip this hair in hot water to seal and relax my braided ends?
Yes! Our hair eco braiding pre-stretched hair is perfect for styles requiring sealed finishing with hot water. A 30 to 45 second dip in clean boiled water should be enough. Be sure not to dip your natural hair, and practice extra care when moving around with boiling hot water!
How soon will I receive my order?
Processing Time: Within 2 Business Days.
- Orders placed before 12 PM (ET) ship the same/next business day.
- Orders placed after 12 PM (ET) are processed the next business day.
- Once your order is picked, it can’t be canceled.
Standard Shipping Estimates:
- Domestic: 2–7 business days
- International: 7–21+ business days
Express Shipping (U.S. only):
- 2–3 day delivery after processing
- Not available for Alaska, Hawaii, Puerto Rico, military addresses, or PO Boxes
Are custom colors available?
Yes! We accept custom color orders including blends and ombres for requests of 200 pieces or more. Simply access our Wholesale Order form to start an order inquiry. Custom orders take a minimum of 6 to 8 weeks to be processed and shipped. Delivery times and prices may be impacted due to global logistics issues.
We do not accept returns for custom or wholesale orders. If there is an issue with your order, we will do all that we can to make it right. Rest assured, you are in good hands.
Can I return or exchange the hair I purchased?
Yes! We accept returns and exchanges on unopened and unused hair within 14 days of you receiving your order. All packaging must be in NEW condition. We do not cover the cost for return shipping. To review our return policy, visit the following link. To start a return request, visit this link. If we have made a mistake on your order we will do our best to rectify the issue!