FAQ

What makes our eco-braiding hair special?

It's HypoAllergenic

Our hair is made from safer man-made materials that are free from common skin irritants found in other braiding hair. Comfortable

It's PVC-free

Our hair contains no PVC which is a known human carcinogen whose building blocks and bi-products like chloride, dioxin and phthalates include potentially harmful endocrine disruptors. Safe

It's AntiMicrobial

Our hair is made of materials that are hydrophobic; this means the hair repels water and has a low moisture absorption rate. Less moisture results in fewer microorganisms like bacteria, viruses, fungi, and parasites. Additionally, our hair’s anti-microbial properties mean less irritation, less mustiness and less itching. Fresh & Clean

It's EcoConscious

Our hair is better for the environment because it is has fewer harmful additives than PVC-based hair, posing less risk of toxic contamination when disposed of. Our hair can be recovered and recycled into new products through our Recycle Your Hair program, reducing waste and conserving resources more effectively. EcoConscious

It's Accessible

As we constantly seek to improve offerings for our customers, we strive to maintain pricing that is affordable to more people, enabling increased access to our offerings. Affordable

What does 'eco-braiding hair' mean?

We call our hair 'eco-braiding hair' because not only is it safer for your scalp, it is also friendlier to our environmental ecosystem while keeping in mind the economics of your pockets! New Village Braid's eco-braiding hair is hypoallergenic, PVC-free, antimicrobial, eco-conscious, and affordable.

Reducing the toxins we consume must be a priority. At New Village Braid we know first hand that it's not always easy. So we begin with 1.) Awareness, 2.) Desire to change, and 3.) Willingness to make incremental progress towards 'better'. So here, is where better braiding begins.

Can I dip this hair in hot water to seal and relax my braided ends?

Yes! Our hair eco braiding pre-stretched hair is perfect for styles requiring sealed finishing with hot water. A 30 to 45 second dip in clean boiled water should be enough. Be sure not to dip your natural hair, and practice extra care when moving around with boiling hot water!

How soon will I receive my order?

All orders are processed within 2 business days. Orders received before 1 pm U.S. Eastern time will be shipped on the same/nearest business day. Orders placed after 1 pm U.S. Eastern time are treated as if they came in the next business day. Once an order is received and picked, it can not be cancelled.

Below are general shipping time estimates. Once an order is picked up by the courier, we are no longer in control for packages delayed in transit.

  • In-stock items, domestic: ~2 to 7 business days
  • In-stock items, international: ~7 to 21 business days or more
  • Custom orders: ~6 to 8 weeks
  • Wholesale orders: ~6 to 8 weeks

Are custom colors available?

Yes! We accept custom color orders including blends and ombres for requests of 200 pieces or more. Simply access our Wholesale & Custom Orders form to start an order inquiry. Custom orders take a minimum of 4 to 6 weeks to be processed and shipped.

We do not accept returns for custom orders.

Start My Order!

Can I return or exchange the hair I purchased?

Yes! We accept returns and exchanges on unopened and unused hair within 14 days of you receiving your order. All packaging must be in NEW condition. We do not cover the cost for return shipping. To review our return policy, visit the following link. To start a return request, visit this link. If we have made a mistake on your order we will do our best to rectify the issue!

How do I re-cycle my used New Village Braid hair?

Uninstall your hair | We take synthetic braiding hair, weaves and wigs.

Pack your hair | Place your used hair into a box/bag--preferably one that can be recycled! Remove all paper or plastic packaging, rubber bands, beads and accessories. 

Ship your hair | Your pre-worn hair will be recycled and turned in to new consumer products--maybe a sweater, or a new pair of sneakers!

Ship to:

New Village Braid - ReCycle

7371 Atlas Walk Way

Gainesville, VA 20155