Privacy policy

New Village Braid Privacy Policy

This Privacy Policy describes how New Village Braid (the “Site,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit or make a purchase from newvillagebraid.com.

INFORMATION WE COLLECT

Information You Provide Directly

When you place an order, register for an account, or contact us, we may collect:

• Name, billing and shipping address

• Email address

• Phone number

• Payment information (processed securely through our payment provider)

• Order and transaction history

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type

• Pages viewed, referring URLs, and time spent on the site

• Information collected through cookies and similar tracking technologies

Cookies and Abandoned Cart Tracking 

New Village Braid’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message. Cookies are small data files placed on your device that allow us to recognize your browser and remember your preferences and cart contents across sessions.

You may disable cookies through your browser settings, though doing so may affect the functionality of certain features on our website, including the shopping cart.

TEXT MESSAGE (SMS) COMMUNICATIONS 

If you provide your phone number and opt in to receive text messages from New Village Braid, we may send you the following types of SMS communications:

• Transactional messages: Order confirmations, shipping updates, and delivery notifications

• Cart reminder messages: If you abandon your shopping cart, we may send you a text reminder about the items you left behind

• Promotional messages: Special offers, new arrivals, and marketing communications (only if you have separately opted in to marketing texts)

How we collect phone numbers: We collect your phone number when you provide it during checkout, account registration, or through an opt-in form on our website. By providing your phone number and checking the opt-in box, you consent to receive text messages from New Village Braid at the number provided.

How we use phone numbers: Your phone number is used solely to send the communications described above. We do not use your phone number for purposes beyond those disclosed in this policy without your additional consent.

How to opt out: You may opt out of receiving text messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and will no longer receive texts unless you re-subscribe. For help, reply HELP or contact us at the information below. Message and data rates may apply. Message frequency varies.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your orders and account

• Send cart abandonment reminders by email or text message (if opted in)

• Send promotional communications (if opted in)

• Improve our website and services

• Comply with legal obligations and prevent fraud

SHARING YOUR INFORMATION

Service Providers

We share your information with trusted third-party service providers who help us operate our business, including:

• Payment processors (e.g., Shopify Payments, Stripe)

• Shipping and logistics providers

• Email and SMS marketing platforms

• Analytics providers

These providers are only permitted to use your information as necessary to provide services to us and are bound by confidentiality obligations.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Legal Requirements

We may disclose your information if required by law or in the good-faith belief that such action is necessary to comply with applicable law, protect our rights, or ensure the safety of our users.

Text Messaging Opt-In Data 

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your phone number and SMS consent are never sold, rented, or disclosed to unaffiliated third parties for their own marketing purposes.

YOUR CHOICES

Marketing Communications

You may opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email. To opt out of marketing text messages, reply STOP to any text message from us. Note that opting out of marketing communications does not affect transactional messages related to your orders.

Cookies

Most browsers accept cookies by default. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Access and Correction

You may request access to, correction of, or deletion of personal information we hold about you by contacting us using the information below.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

New Village Braid

Website: newvillagebraid.com

Email: hello@newvillgebraid.com

Address: 7371 Atlas Walk Way #130 Gainesville, VA 20155